Frequently Asked Questions
Q: What is home care?
A: Home Care is convenient for people of all ages with constraints, disabled persons, and the frail older population when he/she chooses to stay in their home and receive care. Independence is the last thing we want to give up and staying at home in familiar surroundings helps you to get peace of mind and gives you the one-on-one care that each person deserves.
Getting care for a loved one takes some deep thinking and can be quite scary, lots of questions may come to mind; Is this company legitimate, how reliable are they and how do they screen their caregivers? These are most likely the questions that come to your mind. Yes, researching senior care options naturally brings up lots of questions. The ultimate way is to research a company before using them:
- Check if the company is licensed with the Department of Community Health.
- Check on how long they have been providing care; it is usually recommended to go with a company who have been around for five or more years.
- Get the home care agency to direct you to reference their current client.
- Check the company if the company is bonded.
- Check if the company has liability insurance.
When you have questions about home care and age-related issues, Certified Home Care of Georgia has the answers and the solution! We have a vast amount of experience; which includes our founder has been caring since 1987, she lives and breathes to help people.
Below are answers to some frequently asked questions that we received.
Don’t see the answer to your question here? Contact our professional care team today! 770 635 8042 ext 1. We’ll be happy to answer any questions you may have.
Q: What areas are your services available?
A: Certified Home Care of Georgia proudly serves North Fulton, Gwinnett and Nothern Geoergia.
Counties: Clarke, Banks, Barrow, Dawson, Forsyth, Gwinnett, Habersham, Hall, Jackson, and North Fulton counties.
Q: Who needs in home care?
A: In-Home Care Services can be beneficial to disabled people, people recovering from surgery, a person who has had a severe accident, a stroke victim, mental illness, or an older adult who is experiencing the following issues:
- Your aging relative has a hard time selecting their daily outfit and color coordinating.
- Forgetting that the stove is left on.
- Inability to maintain his/her hygiene
- Trouble ambulating
- Confusion in performing the regular task.
- Unable to drive to their doctor’s appointment
- Having a hard time remembering if they have eaten.
- Forgetting to take a bath and keep themselves groomed.
- Forgetting to take medication.
- Having trouble preparing meals and selecting nutritious meals.
- Needing help with housekeeping and reducing clutter.
- Complaining of being lonely and having no one to talk to.
- Someone who is getting confused.
If your loved one has experienced any of these issues, then it’s time for you to look into home care. Contact Certified Home Care of Georgia. We have helped families across Metro Atlanta and Northern Georgia since 2009.
Q: What method of payments are accepted for home care?
A: Certified Home Care of Georgia accepts private pay: check, credit card, cash, long-term care insurance, and workers’ Compensation
Q: How much does the service cost?
A: Our home care rates are budget-friendly. Contact us to talk about a plan of care that can meet your needs. We offer 1-hou to 24-hour service 7 days a week.
Q: Does your company carry workers’ compensation for your employees?
A: Certified Home Care of Georgia carries workman compensation.
Q. How much notice is required before we can have service?
A: If we receive a call at 1 p.m., Monday through Friday we can have a caregiver in your home within 5-6 hours after we receive the call. On weekends if we receive the call by noon Saturday we can have a caregiver in your home within 6 hours.
Q. How do we set up the service?
A: After talking to one of our care coordinators, we will set up a date to discuss your needs and help you create a plan. You are never stuck in a contract, you have the right to cancel service at any time. We believe we excel at delivering care, so there is no need to glue our clients into a contract; again, all our clients have the right to cancel service at any time.
Q: Is your agency licensed?
A: Yes, we are licensed with the Georgia Department of Community Health.
Are your caregivers insured and bonded?
A: Yes, all our caregivers are employed by us and insured for your protection and peace of mind. We also have liability insurance to protect each customer.
Q. Are your caregiver’s employees?
A: Yes, all of our caregivers are employees.
Q: What makes Certified Home Care of Georgia different from other in-home care companies?
A: Our ability to listen to understand each client’s needs and give personal attention to both clients and caregivers is what sets our home care agency apart from the rest. We don’t just send caregivers to your home; we meet with you to know what are your likes and dislikes. We then stay in constant contact with you to see if our promise of quality care is being delivered.
Our ability to get things done to each client’s preference is extraordinary and our office team constantly searches for ways to satisfy each client so that we can meet or beat their expectations.
Certified Home Care of Georgia is very selective in our hiring process, not all caregivers who apply are hired. Our best caregivers are referred by our best caregivers, we have a high standard of expectancy that each caregiver has to live up to. Our founder has been caring since 1987 and as the saying goes: it takes one to know one; she knows a good caregiver when she sees one. We brand caregivers with a respectful and willing attitude and select those we believe care from their hearts.
We have a high caregiver retention rate as we compensate our caregivers favorably and look out for the well-being of both clients and caregivers.
Q. Does everyone easily accept the fact that they need care?
A: No, getting help for your loved ones can be very challenging. Taking a stranger to Mom and Dad and telling them they need care is a tough pill to swallow. From the time we were born, we were created to be independent; we started walking, and then we grew old and created a nest, and that nest is our home. Most people do not want to go to a nursing home, so hearing this news they may consider to stay home and get a little help. It certainly will take the person needing care time to adjust. With a little time, they are most likely willing to convert to someone helping them at home rather than going into a nursing home.
Some folks accept the fact that they are no longer able to care for themselves, when this occurs it becomes an easy fit. Your home is that familiar environment that we have arranged or designed to our comfort, and as the saying goes; “There’s no place like home,” it is genuinely why many people can agree with us on the advantages of home care:
- Quality one-on-one care.
- The comfort of having things the way you want them.
- The privilege of having no restriction on visitors or the volume of the television.
- The independence, comfort, and peace of mind of having the care in that familiar place you have become accustomed to.
- Home Care can be cost-effective.
- The adjunct service, like the physical therapist, is an occupational therapist that can also perform in your home.
Q. Will I be able to reach a staff concerning my care after hours? If so, how can I contact someone after hours?
A: Yes. We have a staff member on call to take your calls 24/7. We never stop working until our customers are satisfied.
Q. Do you offer Respite care?
A: Your needs are important to us; we know it can become very stressful for a family caregiver to take care of a loved one. We can arrange for short-term breaks of two hours or more.
Q: Do you require a commitment to a minimum of hours and days a week in order to provide care?
A: No, we can provide care to our client from 1 hour to 24 hours, 365 days.
Q: Are your services available in nursing homes or assisted living facilities?
A: Yes, we can provide care to you in any place you consider home.
Q: What if my caregiver is sick and cannot make it to my house?
A: If your caregiver cannot make it for her scheduled shift, we will schedule a replacement immediately. Your well-being is our major concern.
Q: What kind of services do you provide?
A: Certified Home Care of Georgia offers a variety of non-medical home care services, including assistance in daily living, meal preparation, bathing, dressing, medication reminders, companionship, light housekeeping, and much more. Please visit our Services pages for a full list of our in-home care services.
Q: How are your caregivers screened?
A: Each caregiver has to be certified by the State of Georgia, we are big on giving preference to referrals by our best caregivers. All candidates are then required to fill out our application and complete our mandatory competency test. Based on the score of our competency test we set up the first interview. On the first interview, we thoroughly debrief the applicant by asking questions to get to know more about the candidate’s character. We then check their credentials:
- Background Check.
- References Check.
- Check the Driver’s License Report.
- Check Abuse Registry Report.
- Check Sex Offender List.
- Check Immigration Status.
- Check the validity of documents presented e.g. Nurse Aide Certification, CPR, etc.
- Tuberculosis Check.
Based on the result of our screening and how well the candidate interviewed we schedule a second interview. Our second meeting will be to examine the caregiver’s skills and another set of questions are asked. After that final session, we discuss among our human resource team, analyze and select who is a good fit for our company. Our selection is based on:
- Attitude- cheerful and respectful nature
- Employee referral
- Eye contact
- Communication skills
- Availability, Adaptability, and Flexibility.
- Experience – A trajectory history of care.
- Good Manners.
- Attention to detail skill.
- Listening Skills.
- A solid reason for leaving their past job.
Q: What kind of training do your caregivers receive?
A: All of our caregivers have gone to an accredited school for training to become Certified Nurse Assistants (CNA) and hold a Certified Nurse Aide License with the state of Georgia. It is mandatory for our caregivers to attend an extensive orientation on our expected standards, policies, attitude, customer services, code of ethics, HIPAA Law, signs, and symptoms. In addition, we offer continuous training where our caregivers have to attend training quarterly on etiquette, caring for different illnesses, recognizing warning signs and symptoms, and more.